Building a Connected Pharmacy Operation for Better Patient Care and Operational Control

The Client

MedPlus Pharmacy Group — an eleven-branch healthcare network

MedPlus operates across Abuja and Kano, serving thousands of patients through prescription dispensing, over-the-counter medicines and healthcare products.

As the network expanded, dispensing records, inventory movements, sales transactions and compliance documentation remained in separate systems. The trusted healthcare brand needed an operational infrastructure capable of supporting both growth and consistent patient service.

The Challenge

Inventory risks became visible only after the opportunity to act had passed

Medicines approaching expiry could not be seen across the network early enough to transfer them to branches with higher demand. Separate systems also made management reporting and regulatory preparation unnecessarily manual.

MedPlus was discovering expired medicines during monthly physical counts — after the opportunity to redistribute or sell them had passed. Delovox connected inventory, dispensing, sales and compliance information so they could identify risk weeks earlier and act across the branch network.

The Goal

Proactive inventory and compliance control across every branch

MedPlus wanted earlier expiry visibility, planned stock redistribution, consistent compliance reporting and a live management view across inventory, dispensing, sales and operations.

The Solution

A connected pharmacy intelligence platform that preserved established workflows

Delovox unified critical information without replacing the pharmacy systems teams already used, then added expiry-risk modelling, inter-branch redistribution, executive visibility and streamlined compliance reporting.