Delovox takes the security of your data and our infrastructure very seriously. We are committed to providing a safe, secure, and accessible environment for all our customers at all times.

Introduction

Delovox is a data-driven company providing data strategy, analytics, and business intelligence services to businesses across Africa.

This Privacy Notice governs your use of the Delovox website (the “Platform”). We provide this Notice because you have a right to know what information we collect, why we collect it, how it is protected and used, and the circumstances under which it may be disclosed.

In this Privacy Notice, references to “we”, “us”, or “our” mean Delovox, while “you” or “your” refers to any user of the Platform.

Terms of Use

You are required to comply with the provisions of our Terms of Use in relation to the information provided.

The Data That We Process

Personal data is any information about an individual that can be used to identify that person directly or indirectly. While using the Platform, we process personal information to contact or identify you, and some information may be collected automatically to ensure our website functions properly. We also collect personal data through your use of our services, such as when you create a profile or register to join our community. We collect the following information.

Platform Users

Full Name

Email Address

Phone Number

Country of Access

Affiliated Company

Marketing and Communications Data (includes a record of your decision to subscribe to receiving marketing materials from us)

All Visitors

Date and Time of Visit

Location Data

Web Pages Visited, Duration, and Frequency of Visits

Internet Service Provider (ISP)

Internet Protocol Address

Device Data (Operating System Version and Web Browser)

Browsing Behavior and Usage Data

Cookies and Tracking Technologies

We use tracking technologies on our website, and information about their usage is specified in our Cookies Notice.

Lawful Bases for Processing Data

We are required to process your data under at least one of these lawful bases, as specified under the relevant data protection laws:

Legitimate Interest: Processing your data is necessary for our legitimate interests or the legitimate interests of a third party, unless our legitimate interests are outweighed by your interest, in which case we may not rely on this lawful basis.

Consent: You have given explicit consent to us to process your data for a specific purpose.

Contract: If data processing is necessary for a contract with us or because we have asked you to take specific steps before entering that contract.

Legal Obligation: If the processing of your data is necessary where there is a statutory obligation on us.

Purpose of Processing Your Data and the Lawful Bases

To help us develop, improve, and customize our Platform – Legitimate Interest

To inform you whenever there are changes to our terms of use or services – Legitimate Interest

To take statistical data and analytics for our internal use – Legitimate Interest

To analyze usage and provide, maintain, and improve the content and functionality of our Platform – Legitimate Interest

To send marketing or promotional messages to you – Consent

To collect user insights and feedback to improve our Platform – Consent

To install non-strictly necessary cookies on your device – Consent

To secure your data and prevent fraud – Legitimate Interest, Legal Obligation

To send you service-related messages – Contract

To manage your account – Contract

To administer our services using our Platform – Contract

To enforce our terms of use and any terms and conditions of any other agreements for our services – Contract

To communicate with you and ensure user support – Contract

To address your inquiries, facilitate onboarding, and complete transactions – Contract

To interact with regulatory authorities or other public authorities concerning you – Legal Obligation

Your Rights as a Data Subject

You are vested with certain rights as a data subject. They include the right to:

Access personal data we hold about you by requesting a copy.

Rectify information where you believe it to be inaccurate or outdated.

Restrict the processing of your data in certain circumstances.

Object the processing of your data for marketing purposes.

Data Portability: Receive all the personal data you have provided to us in a structured, commonly used, and machine-readable format and transmit it to another data controller.

Erasure (Right to be Forgotten): Request the deletion of your data.

Withdraw Consent to processing your data.

Lodge a Complaint: File a complaint with the regulatory authority if you believe we have violated this Notice’s terms. Complaints can be sent within 30 days of detecting the alleged violation.

To exercise these rights, email us at privacy@Delovox.com.

Who Do We Disclose Data To?

We may share your data with third parties. This includes:

Google – Platform operation (Privacy Notice: Google)

Microsoft – Email and calendar-based interactions (Privacy Notice: Microsoft)

OpenAI – Artificial Intelligence powered workflow automation (Privacy Notice: OpenAI)

Personal information may be disclosed to comply with legal obligations, protect personal safety, or address fraud, security, or technical issues.

Retention of Your Data

Data is retained as long as necessary to fulfill the purposes outlined in this Notice. Retention may continue to resolve disputes, prevent fraud, and enforce legal agreements.

Security of Data

We prioritize your privacy and use advanced measures to protect your data. While no online platform is entirely foolproof, we are dedicated to safeguarding your information.

International Transfer of Data

Data is transferred outside the country of operation, adhering to data protection regulations.

Marketing and Communications

Marketing communications are sent with your consent. Opt out by clicking ‘unsubscribe’ or by emailing admin@Delovox.com to stop processing.

Complaints

Direct inquiries or complaints to our Data Protection Officer at admin@Delovox.com.

Changes to This Notice

Our privacy notice may change occasionally. Users will be informed, and updates will be reflected on the last date on the webpage.

Contact Us

For any questions about this Notice or data management concern, contact our Data Protection Officer at admin@Delovox.com.