Delovox is a data advisory and technology solutions company helping growing businesses improve visibility, decision-making, and operational performance through data strategy, data integration, business intelligence, custom software solutions, SaaS/DaaS products, automation, and managed technology services.

Depending on the nature of our relationship with you, Delovox may act as either a Data Controller or a Data Processor.

Delovox acts as a Data Controller when we determine why and how personal data is processed. This includes personal data collected through our website, enquiries, marketing activities, client onboarding, business development, staff administration, vendor management, and internal operations.

Delovox acts as a Data Processor when we process personal data on behalf of our clients. This may include data processed through dashboards, databases, integrations, reporting systems, client portals, WhatsApp AI features, SaaS/DaaS solutions, automation workflows, and managed infrastructure environments.

Where Delovox acts as a processor, we process personal data only based on the client’s lawful instructions and any applicable data processing agreement.

We may collect different categories of personal data depending on how you interact with us. This may include:

• Name, job title, company name, and contact details
• Email address, phone number, and business address
• Website enquiry and contact form information
• Client onboarding and project information
• Login credentials and user account details where applicable
• Customer, sales, transaction, inventory, operational, and reporting data provided by clients
• WhatsApp, CRM, POS, accounting, e-commerce, or operational data integrated into Delovox-built systems
• Payment, billing, and invoice-related information
• Marketing preferences and communication history
• Technical data such as IP address, browser type, device information, website usage data, cookies, and analytics data
• Any other personal data voluntarily provided to us

We do not intentionally collect unnecessary personal data. Where possible, we limit data collection to what is relevant for the service, product, project, or business relationship.

We may collect personal data when you:

• Visit our website
• Submit a contact form or enquiry
• Request a consultation or proposal
• Engage Delovox for advisory, data, or technology services
• Use a Delovox-built system, portal, dashboard, or product
• Interact with our WhatsApp AI or automation features
• Subscribe to updates, newsletters, or marketing communications
• Communicate with us by email, phone, WhatsApp, LinkedIn, or other platforms
• Provide data to us as part of a client project
• Use third-party tools, platforms, or systems that are integrated into Delovox services

We process personal data for the following purposes:

• To respond to enquiries and consultation requests
• To provide data advisory, data integration, business intelligence, and technology services
• To design, build, deploy, and support client systems, dashboards, portals, and applications
• To deliver SaaS, DaaS, WhatsApp AI, automation, and managed infrastructure services
• To manage client relationships, contracts, proposals, billing, and support
• To improve business visibility, reporting, analytics, and operational decision-making for clients
• To monitor, maintain, and secure our systems and infrastructure
• To send service updates, business communications, and relevant marketing messages
• To comply with legal, regulatory, tax, accounting, and contractual obligations
• To prevent fraud, misuse, unauthorised access, and security incidents
• To improve our website, services, products, and user experience

We process personal data based on one or more lawful bases, including:

• Consent: where you have given clear permission for a specific purpose
• Contract: where processing is necessary to provide services or perform a contract
• Legal obligation: where processing is required by law or regulation
• Legitimate interest: where processing is necessary for our business operations, service improvement, security, client support, or marketing, provided your rights are not overridden
• Vital or public interest: where applicable under relevant law

Where consent is used, you may withdraw your consent at any time by contacting us.

As part of our services, clients may provide Delovox with business, operational, customer, transaction, sales, inventory, staff, or system data.

Where this data contains personal data, Delovox will handle it with appropriate confidentiality, security, and access controls.

We will not sell client data or use client project data for unrelated purposes. We will process such data only for the purpose of delivering agreed services, unless otherwise required by law or agreed in writing.

Clients remain responsible for ensuring that personal data shared with Delovox has been collected lawfully and that appropriate notices, consents, or lawful bases are in place.

Delovox may provide WhatsApp AI, workflow automation, customer engagement, order management, or transaction support features for clients.

Where these features process personal data, such as customer names, phone numbers, order details, enquiries, payment references, or transaction messages, Delovox will apply appropriate safeguards to protect the data.

Clients using these features are responsible for informing their customers about how their data may be used in connection with WhatsApp, automation, or AI-enabled services.

Delovox may host or process data using cloud services, VPS infrastructure, managed databases, third-party platforms, or Delovox-owned infrastructure environments.

This may include systems used for:

• Website hosting
• Client portals
• Databases
• Dashboards
• Data pipelines
• APIs
• Automation workflows
• Monitoring and backups
• Business applications
• SaaS/DaaS products

We take reasonable steps to ensure that hosting and infrastructure providers apply appropriate security, confidentiality, and data protection standards.

Our website may use cookies, analytics tools, and similar technologies to improve website performance, understand visitor behaviour, and enhance user experience.

Cookies may collect information such as browser type, device information, IP address, pages visited, time spent on the website, and referral sources.

You may disable cookies through your browser settings, although some website features may not function properly without them.

We may share personal data only where necessary and lawful.

This may include sharing data with:

• Technology and hosting providers
• Cloud infrastructure providers
• Analytics and monitoring tools
• Payment, billing, and accounting providers
• Professional advisers such as lawyers, auditors, consultants, or accountants
• Service providers supporting Delovox operations
• Regulators, law enforcement, or public authorities where required by law
• Client-approved third-party platforms involved in integration or service delivery

We do not sell personal data to third parties.

Where we engage third-party processors, we take reasonable steps to ensure that they process personal data securely and only for authorised purposes.

Some of our service providers, platforms, infrastructure, or technology partners may be located outside Nigeria.

Where personal data is transferred outside Nigeria, we will take reasonable steps to ensure that appropriate safeguards are in place. These may include contractual protections, data processing agreements, security controls, and compliance with applicable data protection requirements.

We take reasonable technical, organisational, and administrative measures to protect personal data against unauthorised access, loss, misuse, alteration, disclosure, or destruction.

Our security measures may include:

• Role-based access control
• Secure login and authentication practices
• Encrypted connections where applicable
• Access restrictions to client systems and databases
• Confidentiality obligations for team members and service providers
• Secure infrastructure configuration
• Backups and recovery procedures
• Monitoring of systems, logs, and service availability
• Data quality and validation checks
• Limited access based on business need

While we take reasonable steps to protect personal data, no system, website, or electronic transmission is completely secure. We therefore cannot guarantee absolute security.

We retain personal data only for as long as necessary for the purposes described in this Privacy Policy, unless a longer retention period is required by law, contract, tax, accounting, regulatory, or legitimate business reasons.

Retention periods may vary depending on the type of data, including:

• Website enquiries: retained for as long as necessary to respond and manage business communication
• Client records: retained for the duration of the client relationship and any required legal or accounting period
• Project data: retained according to the project agreement, support period, or client instruction
• Marketing data: retained until consent is withdrawn or the user unsubscribes
• Billing and transaction records: retained as required for tax, accounting, and legal compliance
• System logs and monitoring data: retained for security, troubleshooting, and operational purposes

When personal data is no longer required, we will delete, anonymise, archive, or securely dispose of it where appropriate.

Subject to applicable law, you may have the right to:

• Request access to your personal data
• Request correction of inaccurate or incomplete data
• Request deletion of your personal data
• Object to certain processing activities
• Withdraw consent where processing is based on consent
• Request restriction of processing
• Request data portability where applicable
• Object to direct marketing
• Lodge a complaint with the Nigeria Data Protection Commission

To exercise your rights, contact us at contact@delovox.com.

We may need to verify your identity before responding to certain requests.

We may send marketing or business communications where permitted by law or where you have shown interest in our services.

You may opt out of marketing communications at any time by using the unsubscribe option where available or by contacting us at contact@delovox.com.

Even if you opt out of marketing, we may still send service-related, legal, billing, or administrative communications where necessary.

Our services are intended for businesses and professional users. We do not knowingly collect personal data from children.

If we become aware that we have collected personal data from a child without appropriate legal basis or consent, we will take steps to delete it.

Where a personal data breach occurs and is likely to result in a risk to individuals, Delovox will take appropriate steps to investigate, contain, mitigate, and respond to the breach.

Where required by law, we will notify affected individuals, clients, regulators, or the Nigeria Data Protection Commission within the applicable timeframe.

Our website, services, or communications may contain links to third-party websites, tools, or platforms.

We are not responsible for the privacy practices, security, or content of third-party websites. We encourage users to review the privacy policies of any third-party services they use.

We may update this Privacy Policy from time to time to reflect changes in our services, products, legal obligations, technology, or business operations.

Where we make material changes, we may notify users through our website or other appropriate communication channels.

The latest version will always be available on our website.

For questions, requests, complaints, or concerns about this Privacy Policy or how Delovox handles personal data, please contact:

You may also contact the Nigeria Data Protection Commission if you believe your data protection rights have been violated.